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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Leticia Fernandes

Leticia Fernandes

November 7, 2024

5  out of  5
rating by Leticia Fernandes
"Nicole and the ladies do an amazing job with my insurance! Easy to work with, fair pricing and they are all so nice! I definitely recommend them"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our office. Special thank you to our favorite Barista!"
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Justin D'Agostino

November 6, 2024

5  out of  5
rating by Justin D'Agostino
"I've had difficulty with my State Farm plan since moving to Tennessee. But Nicole took the time to help and get all of my insurance issues taken care of. She does a good job and cares about her clients. I recommend her office."
We responded:
"Justin, we are thankful to work with you and are so appreciative of your sweet review too. We will work hard on behalf of our policy holders. Thank you for sharing your experience! "
Profile photo of Paige Hackler

Paige Hackler

October 25, 2024

5  out of  5
rating by Paige Hackler
"My husband and I began looking at our insurance when our premiums with our previous company significantly increased this year. We reached out to Danielle at State Farm, and she was able to put together a package for us with a lower premium, explain it to us in detail, and help us with a couple of hiccups that happened with our mortgage company when we switched. Danielle is so easy to work with, very responsive if we had a question, and really knows her stuff!"
We responded:
"Thank you Paige! I know Danielle enjoys working with you too! Your review is so sweet. We are blessed to have your family with our office!"
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Amy Hippard

October 17, 2024

5  out of  5
rating by Amy Hippard
"Been with state farm for 4 years and with Nicole and team 3+ years. Appreciate the prompt service, friendly and honest service I get!"
We responded:
"Thank you Amy! We are honored to take care of you. Your review is so sweet!"
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Christina Baker-Smith

October 15, 2024

5  out of  5
rating by Christina Baker-Smith
"Our family has been with State Farm for several generations- so we've had a lot of State Farm agents! Nicole and her team are excellent. They are very responsive, they are detailed oriented and they are friendly. I don't feel pressured to purchase didn't insurance options, but I do feel like they are there to provide reasonable and realistic advice in a timely way."
We responded:
"Thank you Christina! We love taking care of your family. Thank you so much for the kind words. "
Profile photo of Carrie Manabat

Carrie Manabat

October 15, 2024

5  out of  5
rating by Carrie Manabat
"Nicole & her team worked to find us every applicable discount, saving us money and making us feel like we have a team we can trust and rely upon."
We responded:
"Thank you for 5 Stars! That means a lot to us. Thank you Carrie! "
Profile photo of Tiffany Murphy

Tiffany Murphy

October 15, 2024

5  out of  5
rating by Tiffany Murphy
"Nicole and her team have been wonderful to work with. They take care of our home, rental properties, vehicles, our boat and some personal property items (including an instrument), as well as an umbrella policy for us. They strive to get us the best rates possible and always work with us to get us POI when needed. We appreciate her team (especially Nicole and Maggie)!"
We responded:
"Tiffany, you are the best. This review is awesome! Thank you for taking time to give us a review! We promise to continue taking great care of you!"
Profile photo of Eric DeLarco

Eric DeLarco

October 15, 2024

5  out of  5
rating by Eric DeLarco
"I own a local mortgage company and have referred several of my clients to Nicole. She always has great rates and great service! Highly recommend!"
We responded:
"Eric, we love working with your company and adore your family. Thank you for the 5-Star review! "
Profile photo of Christina Cutcher

Christina Cutcher

October 14, 2024

5  out of  5
rating by Christina Cutcher
"Nicole makes managing all my insurance needs effortless. She is always prompt and efficient! Having someone you trust to manage your insurance needs is priceless! Thanks so much!"
We responded:
"We will always be here for you and your family! Thank you for the kind words and amazing review, Christina! It means so much!"
Profile photo of Kara Hardy

Kara Hardy

October 14, 2024

5  out of  5
rating by Kara Hardy
"I worked with Nicole’s office recently on a mutual client and they are so professional and easy to work with!! As an agent team member in a different city it is so refreshing to find another agent that cares this much about their clients."
We responded:
"Thank you Kara! You are a delight to work with too! Your policy holders are blessed to have you!"
Profile photo of Manager Knoxville, TN (UT Commons)

Manager Knoxville, TN (UT Commons)

October 11, 2024

5  out of  5
rating by Manager Knoxville, TN (UT Commons)
"I have had a wonderful experience here with Nichole and her team! They take the time to explain policies and are helpful in assisting in any way needed. I love that the team is hands on and helpful. The personalized service is incredible. I highly recommend Nicole and her company if you are looking for home or car insurance."
We responded:
"You are the best. We love taking care of you and your beautiful family. The review means everything to us. THANK YOU!"
Profile photo of Kelly Absher

Kelly Absher

October 11, 2024

5  out of  5
rating by Kelly Absher
"Nicole and her agents always take time to answer my questions and give me quotes. I have several insurance policies with Nicole and have no complaints. If looking for a great rate with wonderful service reach out to Nicole at State Farm."
We responded:
"Kelly, you are so sweet. You really make our day when we get to visit with you. We are grateful beyond measure for you!"
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Misty Stamm

October 11, 2024

5  out of  5
rating by Misty Stamm
"Most helpful agent and staff with exceptional customer service !"
We responded:
"Misty, thank you for the 5 stars! We are so grateful for your business! "
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gonzalo diaz

October 10, 2024

1  out of  5
rating by gonzalo diaz
"La peor empresa de seguro"
We responded:
"I am so sorry that you had a bad experience. It doesn't appear you have ever been a customer of our office. We would love to help change your opinion and take great care of you. Thank you! "
Profile photo of Rob Delamain

Rob Delamain

September 24, 2024

5  out of  5
rating by Rob Delamain
"Nicole and her team are rock stars in the insurance industry! I have been paying for insurance coverage for many many years and have never experienced such great service and value for my money. Keep it up! I will be sending all my friends and family your way. Rob"
We responded:
"Thank you Rob! We love taking care of you guys! Your family is precious!"
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s holden

September 12, 2024

5  out of  5
rating by s holden
"I recently switch to State Farm from progressive. I am getting more coverage and paying less money for my car insurance. And when I wrecked my car I was given the absolute best service and assistance I have ever experienced with an insurance company. Highly recommend the kind ladies at the university commons office in Knoxville."
We responded:
"I know Jennifer enjoyed working with you and we all appreciate your kind words. Thank you!!!! "
Profile photo of Keith F

Keith F

July 25, 2024

5  out of  5
rating by Keith F
"Nicole was quick and responsive with a request after hours. Very helpful!!"
We responded:
"Thank you Keith! We appreciate you! Thanks for the review too! "
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matt doak

June 11, 2024

5  out of  5
rating by matt doak
"I am a State Farm Agent in SC and I had to work with this office on a mutual customer and they were fantastic, Jennifer In particular. Thank you Nicole Yarbrough State Farm."
We responded:
"Thank you Matt! We appreciate you too! Jennifer has enjoyed getting to meet you too!"
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Jeffrey Guild

June 6, 2024

5  out of  5
rating by Jeffrey Guild
"Great and very quick response to my request for new coverage"
We responded:
"We have loved getting to take care of you. We greatly appreciate your review! Thank you! "
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Daniel Fleming`

October 28, 2023

5  out of  5
rating by Daniel Fleming`
"Thanks for getting done quickly and explaining the covetage!"
We responded:
"Thank you for the great review! We appreciate!"
Profile photo of Kelly Perkins

Kelly Perkins

October 8, 2023

5  out of  5
rating by Kelly Perkins
"Nicole and her staff are amazing and so friendly and helpful. They’ve helped me with my insurance coverage on multiple things and have helped me get everything insured by one company. When it came time to get my son Insured they helped me so much. Strong recommend this team."
We responded:
"Kelly this is so sweet! We appreciate you! "
Profile photo of Carol Wilburn

Carol Wilburn

September 11, 2023

5  out of  5
rating by Carol Wilburn
"Best service after our accident. We had new policy. Was treated like family. Can't say enough good things about the girls. Thank you so much. Carol"
We responded:
"What a beautiful review! Thank you Carol for taking time to let others know of your experience. That is a huge help to us. We love taking care of you guys!"
Profile photo of Donna Wi

Donna Wi

August 31, 2023

4  out of  5
rating by Donna Wi
"It was just by coincidence I answered the phone and Maggie from State farm in Knox was on the other line and I have been interested in finding a different quote for car insurance and renters and I have been very pleased with what she has offered me I really think there may be a big change coming"
We responded:
"Donna, this made our day! Maggie enjoyed talking with you yesterday. Thank you for the review! "
Profile photo of Pamela Conley

Pamela Conley

August 31, 2023

5  out of  5
rating by Pamela Conley
"We're from Missouri and our daughter attends Grad School at UTK. We needed to find a local agent who would take care of her in TN and we found just the right office! Jennifer with Nicole Yarbrough's team has been nothing but stellar in taking care of all our needs from car insurance to rental insurance and beyond! Highly recommend!"
We responded:
"Jennifer is the best! Thank you for the sweet review and trusting us to take care of your needs. We appreciate you all, Pam! "
Profile photo of Ken Wiseman

Ken Wiseman

August 31, 2023

5  out of  5
rating by Ken Wiseman
"Best service and friendly people i was few days late on my payment when others would of charged me a late fee they understood and kept my coverage going thanks nicole # my statefarm agent 4 Life"
We responded:
"Ken, thank you for your sweet review. We will always do the best we can! "