Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Don Coleman

Don Coleman

July 11, 2026

1  out of  5
rating by Don Coleman
"When our state farm agent passed,state farm sent us to (Nicole ) since her office took over we have problems after problems we never have problems with our other agents on payment coming out of my account every month its affects my life insurance and my auto insurance it's been going on for months it's getting old, so we are moving to a different insurance,or move to a different agent I bet only good reviews are from workers that work there whow get payed todo so"
We responded:
"Don, we are devastated to receive this review. We did get a new billing system at State Farm and most of our customers love it. We cannot maintain recurring billing without signed authorization from you. I am very sorry for your frustration. We would love nothing more than to make this right with you! As I mentioned most of our customers love the new billing system. Please call and let us know how we can help! "
Profile photo of Edith Rogers Phillips

Edith Rogers Phillips

July 10, 2026

5  out of  5
rating by Edith Rogers Phillips
"I am sometimes hard to catch, between work and other things, and they kept after me to change my carrier, until I did. Best thing ever! Saves me 💰"
We responded:
"Thanks so much for the amazing review, Edith! We really appreciate your support here in Knoxville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Christina Horton

Christina Horton

July 7, 2026

5  out of  5
rating by Christina Horton
"Joey was very professional. Ran the numbers for both of our vehicles and we talked about bundling our home insurance. He spent much needed time answering my questions. Thanks Joey!"
We responded:
"Thank you so much for the 5-stars, Christina! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Nicole Yarbrough’s Team anytime."
Profile photo of Nicholas Williams

Nicholas Williams

June 27, 2026

5  out of  5
rating by Nicholas Williams
"Nicole and Joey were very great. They really took care of me. Grateful to have him as an insurance company and my person that takes care of my stuff. Thank you for everything. I would definitely recommend them."
We responded:
"Nicholas, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Nicole Yarbrough’s Team is just a call or email away!"
Profile photo of Caleb

Caleb

June 18, 2026

5  out of  5
rating by Caleb
"What a great place! I just moved to the area and Jenn was able to save me almost $200 from my previous 6-month premium, as well as add more coverage for less $ than I was paying before (for less coverage). She was extremely friendly and helpful and welcoming. Highly highly recommend this location!"
We responded:
"Thanks so much for the amazing review, Caleb! We really appreciate your support here in Knoxville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Nick Tirpak

Nick Tirpak

June 16, 2026

5  out of  5
rating by Nick Tirpak
"Maggie was a huge help in getting me covered with car insurance."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Knoxville to know that you had such a wonderful experience with us here on State Farm Agent Nicole Yarbrough’s Team."
Profile photo of Kristin Dolan

Kristin Dolan

June 11, 2026

5  out of  5
rating by Kristin Dolan
"Jen was an enormous help for us getting coverage. She made the process extremely simple, explained our options, and even saved us some money. Thank you so much!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Andrew Wolfenbarger

Andrew Wolfenbarger

June 4, 2026

5  out of  5
rating by Andrew Wolfenbarger
"This office was very helpful when I had a question about updated coverage."
We responded:
"We are grateful for your 5-star review, Andrew! Thanks for taking a moment to share your positive experience of our team. "
Profile photo of Gary Skeen

Gary Skeen

June 1, 2026

5  out of  5
rating by Gary Skeen
"Jennifer Massengill is an EXCELLENT Marketing Associate at State Farm Insurance. She was very helpful, thoughtful and worked hard to resolve our situation to obtain insurance. I HIGHLY recommend you reaching out to her for any insurance need!"
We responded:
"Thank you for the amazing review, Gary! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Rosetta Bailey

Rosetta Bailey

June 1, 2026

5  out of  5
rating by Rosetta Bailey
"I love my State Farm Agent she is so nice, and very professional."
We responded:
"Thank you for taking the time to leave such a great review, Rosetta. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Allen Milton

Allen Milton

May 27, 2026

5  out of  5
rating by Allen Milton
"This young man is very knowledgeable about this business. He is very professional and before his time. I'm honored that he has come across my path."
We responded:
"Allen, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Nicole Yarbrough’s Team!"
Profile photo of Maurice Lee

Maurice Lee

May 27, 2026

5  out of  5
rating by Maurice Lee
"It was great without a doubt"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Nicole Yarbrough’s Team here in Knoxville . "
Profile photo of Ryan Messer

Ryan Messer

May 27, 2026

5  out of  5
rating by Ryan Messer
"Danielle made it easy to swap our policies from another state."
We responded:
"Thanks so much for the fantastic rating, Ryan! We are so glad you had a positive experience with us here on State Farm Agent Nicole Yarbrough’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Holland Parkins

Holland Parkins

May 20, 2026

5  out of  5
rating by Holland Parkins
"Jen was awesome and helped me every step of the way! Highly recommend :)"
We responded:
"Jen loved working with you. We appreciate you taking time to leave a review. Thank you Holland! "
Profile photo of Allie Dickson

Allie Dickson

May 1, 2026

5  out of  5
rating by Allie Dickson
"Great service! Talked to a young man Joey, he was very professional, friendly, and accommodating. He found me a policy that works wonderfully with my personal needs. I highly recommend talking to this staff!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Nicole Yarbrough’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Knoxville ."
Profile photo of Jeffrey Abbott

Jeffrey Abbott

May 1, 2026

5  out of  5
rating by Jeffrey Abbott
"Jennifer Massengill, Marketing Associate at Nicole Yarbrough State Farm, Knoxville TN... I called Jennifer at 3pm with some changes needed for a homeowners policy... By 5pm it was DONE PERFECTLY! Thank you Jennifer!"
We responded:
"Thank you for the amazing review, Jeffrey! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Sierra

Sierra

April 23, 2026

5  out of  5
rating by Sierra
"My agent Maggie is the best! She is very attentive and takes care of all my needs! She is prompt with answering questions and she will get you the best deals!"
We responded:
"Sierra, thank you for your wonderful review of State Farm Agent Nicole Yarbrough’s Team!"
Profile photo of Shaunee Wolfe

Shaunee Wolfe

March 31, 2026

5  out of  5
rating by Shaunee Wolfe
"I have known Nicole for 20+ years!! She always places concern for her clients and friends in first place!! She will also tell you the truth if she can give you the very best pricing or not!! Her staff is 100% top notch!!! Highly recommend!!!!"
Profile photo of Alan Kozlowski

Alan Kozlowski

March 20, 2026

5  out of  5
rating by Alan Kozlowski
"Wonderful customer experience"
Profile photo of Peter Luci

Peter Luci

March 17, 2026

5  out of  5
rating by Peter Luci
"The treat u like family very helpful on save money or getting the most for money I'm very very happy customer"
Profile photo of Jessica Mead

Jessica Mead

March 3, 2026

5  out of  5
rating by Jessica Mead
"Danielle was so amazing to work with!! She was very helpful at answering any questions I had, and her knowledge and understanding made the entire process extremely easy for me. I definitely recommend this team!"
Profile photo of Harrison Goodrow

Harrison Goodrow

February 27, 2026

5  out of  5
rating by Harrison Goodrow
"I spoke with Joey and he provided me great customer service. He’s helpful every time we speak and he’s a super sweet boy!"
Profile photo of Dicky Jones

Dicky Jones

February 27, 2026

5  out of  5
rating by Dicky Jones
"GREAR PEOPLE TO DEAL WITH / EVERYONE IN THE OFFICE IS VERY HELPFUL AND KNOWLEDGEABLE"
Profile photo of kj

kj

February 19, 2026

5  out of  5
rating by kj
"Jen/Nicole is the best!! I contacted her almost a year ago, as a new driver, looking for insurance. I was unsure at the time, but I remembered talking to her felt really easy and insurance felt less intimidating.
While I did hop on my parents car insurance for a couple months, I was ready to find my own and texted Jen almost 8 months later and explaining my situation. She was so quick to respond and got right to action!
Over the past two months, I got a better deal for full coverage auto insurance + life insurance at 20 years old. The two months was my hesitation, but the quote for everything was done in just 30-60 minutes. Most of the time it was me asking questions (haha), but she was so thorough in answering all of them.

She has been so incredible to talk to! I highly recommend getting in touch and getting set up with State Farm.

Thank you, Jennifer!!!"
Profile photo of Samantha Perry

Samantha Perry

February 2, 2026

5  out of  5
rating by Samantha Perry
"Jennifer was a pleasure to deal with. She’s knowledgeable, pleasant, efficient and provided amazing service. I feel very protected with all the coverage we discussed and put into place."